Centricity Productivity Award
The practice wanted to increase the productivity of their doctors to allow them to see more patients while receiving payments faster and reducing the days in accounts receivable. The practice had been using Centricity Practice Management since 2003 and then adopted Centricity EDI Services and finally went live with the EMR module in January 2013 to use the full Centricity Practice Solution.
At the start of the project, their AR over 120 days was 35% and most of the patient collections were done after the patient had left the practice. They were seeing a trend among insurance plans that shifted responsibility to the patient so they needed a way to verify patient insurance before the patient left their practice. They fully implemented Centricity Practice Solution and were able to improve for several reasons. They were utilizing the PM’s Case Management solution to track referrals and authorizations. Then with Centricity EDI Hosted Claims Manager, their claims were scrubbed allowing them to correct incomplete or incorrect claims prior to submission, reducing their claim denials, potential underpayments and costly re-work. This helped them send in a ‘clean’ claim the first time, and get paid faster as a result. Task Management also helped them improve the productivity of their staff.
The results have been impressive. They receive payments 22% faster, their AR at 120 days is now between 12-15%, and they are able to support five doctors with the same staff level compared to when they supported three doctors.
Last Modified: June 4, 2014
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