Children’s Orthopaedic and Scoliosis Surgery Associates, LLP
SMS Messaging Privacy Policy
Updated 8/16/2024
Children’s Orthopaedic and Scoliosis Surgery Associates, LLP is committed to protecting your privacy. This SMS Messaging Privacy Policy governs how we collect and use information about you in relation to Children’s Orthopaedic and Scoliosis Surgery Associates, LLP messaging Service, which we make available to you through a third-party service provider.
By using the Messaging Service, you agree to the terms of this Policy. Children’s Orthopaedic and Scoliosis Surgery Associates, LLP reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
Collection of Information
Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your name or mobile phone number you provided when opting in for Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
If you participate in a contest, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use Personal Information to:
- Deliver, analyze, maintain and support the Messaging Service.
- Enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
- Provide customer service such as appointment reminders, health-related information and follow-ups, notification of any changes to appointments, and communication about important updates about our services.
Sharing of Information
Children’s Orthopaedic and Scoliosis Surgery Associates, LLP will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
Protection of Information and Security
Children’s Orthopaedic and Scoliosis Surgery Associates, LLP takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. All SMS communications are conducted in compliance with HIPAA regulations to ensure the confidentiality and security of your health information. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Children’s Orthopaedic and Scoliosis Surgery Associates, LLP is not liable for any unintentional disclosure.
Children and Intended Audience
The Messaging Service is not intended for children under 18, and Children’s Orthopaedic and Scoliosis Surgery Associates, LLP does not knowingly collect information from children under the age of 18.
Children under the age of 18 should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you have your parents’ permission to use the service.
Retention of Information
We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
You can opt-out of receiving SMS communications from us at any time by replying “STOP” to any of our messages. Upon receiving your opt-out request, we will promptly remove your phone number from our SMS communication list.
Customer Care
If you are experiencing any problems with the Messaging Service, please contact our office by phone or email with details about your problem or your request for support.
Phone: 727-898-2663
Email: help@chortho.com